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Vice-President, Business Development


Vice-President, Business Development


Department: Business Development

Reports to: Chief Commercial Officer                                          Date Reviewed: Summer 2017


Job Summary:

Reporting to the Chief Commercial Officer, the Vice-President, Business Development is responsible for generating new business within the commercial e-learning market. In conjunction with the CCO, the incumbent is responsible for identifying new sources of business and developing relationships with a network of key contacts and executive decision-makers at prospect companies to be able to identify and close new business.

Main Responsibilities / Duties:

  • Identify, develop and close business opportunities which KnowledgeOne can successfully and profitably execute;
  • Achieve yearly sales targets as defined in the yearly strategic plan;
  • Follow the entire sales process from start to finish including sales potential research, message conception, cold calls and in-person visits and presentations to prospective customers, up to proposal drafting, negotiation and contract closure;
  • Stay in tune with market trends and competitive activity and adjust action plans in accordance;
  • Increase business volume by developing new business and grow existing client base. Responsible for identifying client’s needs and provide solutions as well as write clear and effective business proposals for current and prospective customers;
  • Recommend the pricing strategy for each business opportunity based on the client budgets and KnowledgeOne profitability objectives;
  • Contribute to the yearly strategic plan by evaluating and quantifying potential business by product and services in specific sectors;
  • Ensure high quality customer service and efficient, professional response times;
  • Answer to customer requests and questions. This includes replying to online requests as well as fielding general inquiries over the telephone;

Qualifications / Skills Required:

  • Excellent verbal and written communication skills as well as presentation ability;
  • Strong negotiation skills;
  • Demonstrates organizational, problem–solving and decision-making skills coupled with the ability to establish and respond to priorities in a fast-paced results-oriented environment;
  • Ability to multi-task, understand and synthesize various points of view and complex issues;
  • Strong interpersonal skills and ability to initiate and foster relationships;
  • Excellent technical experience and computer literacy is required (MS Office suite and ideally Microsoft Dynamics 365);
  • Ability and willingness to travel as necessary;
  • Other skills: knowledge management, coaching, influencing, decision-making and critical thinking, leadership and planning (tactical and strategic).


  • Bachelor’s degree in Marketing, Communications, Business or other pertinent field.


  • Minimum of 10 years of experience in a business development and/or sales role
  • Familiarity with e-learning and training best practices (an asset)


  • Bilingual (Advanced level)

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