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Content Coordinator


Job summary:

The role of the Content Coordinator is to support the Content Strategist and content team in the development and updates of educational programs that, through the use of existing educational tactics, tools, and technical solutions, provides an engaging learning experience and achieve the expected learning outcomes. The Content Coordinator acts as a content lead on small size initiatives, internal projects, or in the absence of the Content Strategist.

Main Responsibilities / Duties:

  • Partners with the Content team for content related operations such as creating and updating tracking sheets, updating material in content folders, etc.;
  • Assists in researching content material (text, images, etc.);
  • Formats storyboards to established templates;
  • Reviews content - this includes proofreading, editing, verification of content uniformity and accuracy, organization of information, and any other required review of content;
  • Assists Content Strategists in the execution of course content updates and changes as required;
  • Participates in obtaining content copyrights and maintains content copyright library and archive;
  • Assists in creating and verifying narration scripts and audio files;
  • Coordinates with Content team for updates;
  • Completes tasks within the estimated time, follows production schedule, and document progress throughout the project lifecycle;
  • Provides assistance and input in all other aspects pertaining to proper functioning of the department.

Qualifications / Skills Required:

    • Exceptional interpersonal, written and verbal communication skills;
    • Strong attention to detail in order to ensure the quality of the product;
    • Proven team player and ability to work well within a multidisciplinary team;
    • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities;
    • Demonstrates proficiency with the Microsoft Office Suite;
    • Working knowledge of e-learning, user experience and various LMS Rapid development tools (an asset).

Education:

  • Bachelors degree in Communications, Journalism, Education or other pertinent field;

Experience:

  • Minimum of 3 years of related experience required;
  • Experience creating, editing and manipulating content.

Language:

  • Advanced level in both English and French, written and spoken.

 

 

 

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Content Strategist


Job summary:

The role of the Content Strategist is to develop and update educational and training programs based on the defined educational strategy and design document provided by the Analysis team. Working from a set of existing educational tactics, tools, and technical solutions, the incumbent supports the creation of an engaging e-learning experience helping achieve the expected learning outcomes.

Main Responsibilities / Duties:

  • Participate in the project kick-off meetings to understand the project needs in relation to course content;
  • Gather educational content from subject matter experts (SME’s) and adapt to meet the selected delivery method and audience all while ensuring a consistent voice and tone throughout;
  • Create and produce course content and training content which could include research as well as the development of course material, instructions, introductory text, and feedback scripts;
  • Find creative ways to adapt content in order to engage the targeted learner;
  • Propose creative learning solutions based on defined component and page tactics;
  • Ensure learning content is properly structured, sequenced, maintains exceptional quality, and adheres to the standards of the established style guide;
  • Produce storyboards using standardized templates and formatting, that detail: scripts, images, narrations, evaluations, interactive components and activities, animations, and navigation sequencing;
  • Collaborate with designers for page layout, interactions, and visual design;
  • Partner with the Project Manager for content related operations;
  • Be the primary contact person for the SME for content related information and development;
  • Conduct content quality assurance during all stages of content creation so as to ensure that the storyboard components and quality standards have been followed;
  • Manage course content updates and changes as required and as per the established process;
  • Ensure that all copyrights have been cleared prior to using or publishing any content;
  • Deliver material within the estimated time, follow production schedule, and document progress throughout the project lifecycle;
  • Provide assistance and input in all other aspects pertaining to proper functioning of the department;

Qualifications / Skills Required:

    • Exceptional interpersonal, written and verbal communication skills;
    • Ability to interact professionally with clients at all levels;
    • Strong attention to detail in order to ensure the quality of the product;
    • Proven team player and ability to work well within a multidisciplinary team;
    • Strong eye for design;
    • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities;
    • Demonstrates proficiency with the Microsoft Office Suite;
    • Strong knowledge of e-learning, user experience and various LMS Rapid development tools.

Education:

  • Bachelors degree in Communications, Journalism, Education or other pertinent field;
  • Instructional Design/ Educational Technology is an asset.

Experience:

  • Minimum of 5 years of related experience required;
  • Experience creating, editing and manipulating content.

Language:

  • Bilingual - French and English (Advanced level).

 

 

 

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Creative Content Writer


Job Summary:

Reporting to the Marketing Manager, the Creative Content Writer plays a key role in creating content to expand our company’s digital presence and brand.

Main Responsibilities / Duties:

  • Develop original B2B content to provide valuable and interesting information to the training community;
  • Write and/or edit various content pieces for internal and external company communication;
  • Develop scripted material for the Internet and other communication media;
  • Conduct research and interviews on various topics for content;
  • Appropriately source and cite resources;
  • Use social media to promote KnowledgeOne’s brands;
  • Work with content management systems to upload and share content on KnowledgeOne website

Qualifications / Skills Required:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to create relationships
  • Knowledge of the Microsoft Office suite
  • Strong knowledge of SEO, online media and social media applications
  • Innovative and an outside the box thinker
  • Strong attention to detail
  • Excellent organization and time management skills
  • Ability to work independently with minimum supervision
  • Team player
  • Ability to multi-task, understand and synthesize various points of view and complex issues.

 Education:

  •  Bachelor’s degree in Journalism, Communications or other pertinent field.

 Experience:

  •  Minimum of 3-5 years of experience as a professional content writer
  • Hands on experience overseeing various social media tools and best practices
  • CMS (wordpress, Umbraco) experience (an asset)

 Language:

  •  Bilingual (Advanced level)

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Implementation Coordinator


Implementation Coordinator

 

Department: Business Development, Implementation and Support Service (ISS)

Reports to: Vice-President of Academic Development           Date Reviewed: August 2017

 

Job Summary:

The Implementation Coordinator will support and coordinate the team activities required by the eConcordia online courses operation.  The Implementation Coordinator will also work close with eConcordia students and business clients in order to ensure efficiency and effectiveness in a memorable customer service experience.

 

Main Responsibilities / Duties:

General Implementation tasks:

  • Coordinate and communicate all the deadlines from other departments to the ISS team to ensure good functioning. Also, collaborate with the team to make sure good and regular communications within other departments and smooth workflow running in between departments
  • As an ISS team player, organize and improve ISS processes such as creating and updating tools, follow-ups (i.e.: extract the course list from Concordia’s class list, maintain the ISS semester calendar, set-up JIRA tasks for the department, etc.)
  • Complete the peer review process according to the delays and procedures within the ISS team Additionally, to collaborate with other departments to complete the full peer review process assuring the quality of our courses
  • Prepare the general eConcordia tasks each semester (i.e.: export common outlines, prepare Instructor kit, etc.)
  • Support the team in the following tasks: setup timers for the Access Center for Students with Disabilities, integration of quizzes/assignments, integration of outlines, pull out reports

 

Tasks related to eConcordia and business clients:

  • Handle all support required by our different clients, eConcordia students, business clients and our service provider, outstanding a great customer service experience
  • Handle the  eConcordia helpdesk email address by responding to students general inquiries, and delegating course-specific requests to the  assigned course coordinator
  • Act as the main point of contact for students who visit the office and replace the receptionist if required
  • Send out important notifications to students regarding the starting of the semester, server errors, end of semester, among others;
  • Main point of contact for the service provider (AnswerPlus):

               o   Regular contact with them providing required updated information

               o   Answer calls and update the call summary report

  • Create accounts, provide course access and maintenance. Report issues and do updates
  • Process refunds and payments
  • Provide the ISS team with all the courses status
  • Maintain up to date all the required documentations (i.e.: the eConcordia privacy policies, terms & conditions, FAQs, AnswerPlus, Kayako, Helpdesk page and business pages on Confluence, etc.)
  • Analyse and improve our customer service and procedures by evaluating the types, number of issues received, and submit improvement recommendations. Also accomplish continuous research on how to improve plagiarism

 

Qualifications / Skills Required:

  • Proven team player and ability to work within a multidisciplinary team
  • Good interpersonal, written and verbal communication skills
  • Exceptional organization and time management skills
  • Excellent customer service skills and ability to interact professionally with clients at all levels
  • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities
  • Strong attention to detail
  • Proactive and ability to work autonomously
  • Problem-solving skills and research abilities
  • Knowledge of e-learning development software: Captivate, Articulate, iSpring, etc. (an asset)
  • Proficiency with Microsoft Office Suite: Outlook, Word, PowerPoint and Excel (intermediate)

 

Education:

  • DES or BAC Communications, Administration, Cinema or Multimedia or another pertinent field.
  • Concordia University Student (an asset)

 

Experience:

  • Minimum of 2 years of related experience in customer services or multimedia production
  • Knowledge of online courses (an asset)
  • TA for eConcordia courses (an asset)

 

Language:

  • Bilingual - French and English 

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Quality Control Agent


 

Our company is looking for a passionate and talented Quality Control Agent that enjoys and excels in testing different software, as it will represent 90% of the job!

What you will do:

  • Perform a variety of quality control tests (functionality, compatibility, usability, content, and regression) on client portals and e-learning programs to detect bugs, software flaws and/or design issues. Investigate problems within scope and finds root of cause;
  • Forward complex issues to the appropriate team for resolution;
  • Conduct usability tests and research studies using external focus groups and interviews; 
  • Raises usability concerns and proposes solutions to problems after performing scenario based testing, taking into account the needs of the client;
  • Clearly document findings and share with the appropriate departments to communicate the issues to the rest of the production team;
  • Design and execute test strategies, test plans, and test cases;
  • Estimates testing needs, timelines, and resource requirements for all quality control activities for every project; 
  • Actively participate in lessons learned meetings and recommend process improvements and changes as needed;
  • Implement continual improvement measures to ensure highest quality;
  • Collect and summarize user feedback and evaluation results (e.g., course evaluations, surveys, focus groups, research studies, etc.) and share with key stakeholders.

 What you will bring:

  • Minimum of 3 years’ of experience in Software Quality Assurance;
  • Usability test studies and focus groups experience (an asset);
  • Strong verbal and written communication skills with the ability to liaise with a variety of team members and stakeholders;
  • Strong problem solving skills;
  • Attention to detail;
  • Good technical skills;
  • Ability to work in a team and individually;
  • Organisational skills with the capability of working towards tight deadlines;
  • Ability to convey constructive criticism in a professional manner;
  • Passion for technology;
  • Bilingual (French and English);

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Senior Web Programmer


We are currently looking for a Senior Web Programmer who will analyze and program advanced portal and course back-end components in addition to performing maintenance and updates to existing components.

What you will do:

  • Program advanced web-based applications according to internal standards and best practices
  • Conduct testing and debugging
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions
  • Analyze performance of web applications and correct deficiencies
  • Maintain confidentiality with regard to the information being processed, stored or accessed
  • Document programming problems and resolutions for future reference
  • Conduct research
  • Ensure that all code created is properly documented

What you will bring:

Experience:

  • 5-7 years’ experience in a similar role
  • Bachelor’s degree in Information Technology, Computer Science or other pertinent field
  • Familiar with latest development concepts and practices

Skills:

  • Advanced knowledge of ASP.Net or Java, PHP, HTML, JavaScript and XML
  • Experience with MVC and OOP design pattern
  • Excellent Object Oriented design and implementation skills
  • Experience with version control systems such as Git, SVN, etc.
  • Experience in web development: HTML/CSS/Javascript
  • Knowledge of programming for mobile devices (an asset)
  • Familiarity with W3C Web standards and guidelines
  • Familiarity with RESTful APIs
  • Ability to work in a Windows-based environment
  • Ability to integrate multiple new and existing data sources and databases into one system
  • Knowledge of Microsoft Visual Studio or Java Studio Enterprise
  • Self-motivated and able to work in a team with minimal supervision
  • Good communication and organizational skills
  • Bilingual – English and French 

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Systems QC Specialist & Researcher


Job Summary:

The Systems QC Specialist & Researcher is involved in providing the means and the measures for back-end testing of systems, both functionally and technically, in order to meet the requirements and overall quality of the intended solutions. He/she is also responsible for researching and evaluating best practices in order to improve performance, efficiency, experience and capacity of the internal environment.

Main Responsibilities / Duties:

  • Reviews functional and critical to quality customer requirements and develops test strategies and test cases;
  • Backend testing: Creates, maintains and executes quality control test specifications and cases;
  • Scenario testing: promotes bug fixes ensuring the upgrade process are both followed and documented;
  • Curates and organizes research findings on best practices in development and information technologies;
  • Facilitates continuous improvement of existing processes and workflows by revisiting and recommending enhancements;
  • Liases with QA team to explain new tools and solutions;
  • Provides technology matrix for R&D and K1 Innovation process;
  • Reaches out to multiple solution providers to test out their products;
  • Responsible for the preparation, review, revision, and maintenance of technical documentation including software and systems engineering, system operations, testing, and user documentation;
  • Manages the implementation of analytics and data reporting for all online courses.

Qualifications / Skills Required:

Technical

  • Able to effectively report and track product defects and issues using bug tracking software such as JIRA;
  • Capacity to conduct functional testing and ensure adherence to standards and design specifications using Zephyr;
  • Understanding of QC/QA methodologies and tools;
  • Programming and scripting knowledge of object oriented languages such as .Net (an asset);
  • Build and maintain internal projects using Wordpress;
  • Expert Knowledge of MS office and Visio;

Other

  • Excellent team collaboration skills;
  • Ability to design technical flowcharts;
  • Ability to write reports and proposals;
  • Self-motivated and able to work in a team with minimal supervision;
  • Organisational skills with the capability of working towards tight deadlines;
  • Ability to convey constructive criticism in a professional manner.

Education:

  • Bachelor’s degree in Information Technology, Computer Science, Quality Systems Engineering or other pertinent field.

Experience:

  • Minimum of 5 years of experience in a similar role including infrastructure processes and quality insurance;
  • Familiar with standards concepts, practices and procedures within his/her environment.

Language:

  • Bilingual (Intermediate Level)

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Vice-President, Business Development


 

Vice-President, Business Development

 

Department: Business Development

Reports to: Chief Commercial Officer                                          Date Reviewed: Summer 2017

 

Job Summary:

Reporting to the Chief Commercial Officer, the Vice-President, Business Development is responsible for generating new business within the commercial e-learning market. In conjunction with the CCO, the incumbent is responsible for identifying new sources of business and developing relationships with a network of key contacts and executive decision-makers at prospect companies to be able to identify and close new business.

Main Responsibilities / Duties:

  • Identify, develop and close business opportunities which KnowledgeOne can successfully and profitably execute;
  • Achieve yearly sales targets as defined in the yearly strategic plan;
  • Follow the entire sales process from start to finish including sales potential research, message conception, cold calls and in-person visits and presentations to prospective customers, up to proposal drafting, negotiation and contract closure;
  • Stay in tune with market trends and competitive activity and adjust action plans in accordance;
  • Increase business volume by developing new business and grow existing client base. Responsible for identifying client’s needs and provide solutions as well as write clear and effective business proposals for current and prospective customers;
  • Recommend the pricing strategy for each business opportunity based on the client budgets and KnowledgeOne profitability objectives;
  • Contribute to the yearly strategic plan by evaluating and quantifying potential business by product and services in specific sectors;
  • Ensure high quality customer service and efficient, professional response times;
  • Answer to customer requests and questions. This includes replying to online requests as well as fielding general inquiries over the telephone;

Qualifications / Skills Required:

  • Excellent verbal and written communication skills as well as presentation ability;
  • Strong negotiation skills;
  • Demonstrates organizational, problem–solving and decision-making skills coupled with the ability to establish and respond to priorities in a fast-paced results-oriented environment;
  • Ability to multi-task, understand and synthesize various points of view and complex issues;
  • Strong interpersonal skills and ability to initiate and foster relationships;
  • Excellent technical experience and computer literacy is required (MS Office suite and ideally Microsoft Dynamics 365);
  • Ability and willingness to travel as necessary;
  • Other skills: knowledge management, coaching, influencing, decision-making and critical thinking, leadership and planning (tactical and strategic).

Education:

  • Bachelor’s degree in Marketing, Communications, Business or other pertinent field.

Experience:

  • Minimum of 10 years of experience in a business development and/or sales role
  • Familiarity with e-learning and training best practices (an asset)

Language:

  • Bilingual (Advanced level)


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